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    Returns

    If you wish to return an item to Fifth Avenue Collection for a refund, the product must be returned in original condition, in packaging, and with receipt within 10 business days after receiving the item.  You can expect a refund within 30 days of our receiving your returned product. Refund will not include and shipping charges paid by Fifth Avenue Collection. Refund will be credited to the same form of payment used in your original purchase.

    Please note that items purchased directly from one of our Jewellery Stylists may NOT be returned to our distribution centre for a refund, only for warranty purposes.

    Please use the following instructions for returns:

    •  If possible, use the original packaging to pack the item securely.
    •  Enclose the original or a copy of the receipt.
    •  All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.
    •  For your protection, we recommend using a shipping method that provides tracking services and/or insurance. Keep the tracking number from the package you are returning to ensure that it is returned to our distribution centre.
    •  Return the package to the following address:

    Canada:
    Fifth Avenue Collection Ltd.
    30 Stadacona Street West
    Moose Jaw, SK, S6H 1Z1

    United States:
    Fifth Avenue Collection Inc.
    12460 Crabapple Road, Suite 202-602
    Alpharetta, Georgia 30004

    Australia:
    Fifth Avenue Collection Pty Ltd.
    69-73 Westgate Drive
    Altona North, Victoria, 3025

    South Africa:
    Plot 15 Tyger Valley
    Graham Road
    Lynnwood Road Ext
    Pretoria East, 0041 Gauteng

    For further information or assistance please Contact Us.

     

    Cancellation Terms

    You may cancel your order at any time before we have shipped it to you. After shipment, returns and refunds are governed by our guarantee.